DocPlus ("we", "our", or "us") is committed to protecting the privacy and security of the personal information of its users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our software for scheduling doctor appointments, whether through our website or mobile applications (collectively, the “Platform”).

Information We Collect

We collect the following types of information: a. Personal Information
Name
Date of birth
Contact details (email, phone number, address)
Gender
Health-related information (symptoms, medical history, appointment reasons)
b. User Account Information
Username and password (encrypted)
Profile information (for doctors and patients)
c. Payment Information
Billing address
Transaction data (via third-party processors)
d. Device & Usage Information
IP address
Browser/device type
Access times
Pages visited
Cookies and similar tracking technologies (see Section 7)

How We Use Your Information

We use your data to:
Schedule and manage doctor appointments
Facilitate communication between patients and healthcare providers
Process payments securely
Send notifications and reminders
Improve user experience and software performance
Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We may share data only with:
Healthcare Providers (only necessary patient info for appointments)
Service Providers (e.g., cloud hosting, email notifications, analytics)
Payment Processors (secure transaction handling)
Law Enforcement or Government (when legally required)
All third parties are bound by confidentiality and data protection obligations.

Data Security

We use administrative, technical, and physical safeguards to protect your data, including:
End-to-end encryption (especially for health data)
Secure server infrastructure (e.g., AWS, Azure)
Limited access controls
Regular security audits

Data Retention

We retain your data as long as your account is active or as needed to provide services. Certain medical data may be kept longer to comply with legal or regulatory obligations.

Your Rights

Depending on your location (e.g., EU, US), you may have the right to:
Access your personal data
Correct inaccurate data
Delete your data
Withdraw consent
File a complaint with a regulatory authority
To exercise these rights, please contact us at: care@docplus.atplindia.org

Cookies and Tracking Technologies

We use cookies and similar tools to:
Keep you logged in
Analyze site usage
Improve performance
You can manage cookie preferences through your browser settings.

Children's Privacy

Our software is not intended for children under 13 (or equivalent minimum age in your jurisdiction). We do not knowingly collect data from minors without parental consent.

International Data Transfers

If you're located outside INDIA, your data may be transferred to and processed in INDIA where our servers are based. We use appropriate safeguards for cross-border data transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

Contact Us

If you have any questions or concerns about this policy, please contact:
📧 Email: care@docplus.atplindia.org
🏢 Address: 67, Wazidpur Nada, Khair Road, Opp. Bhole Baba Dairy, Aligarh. 202001.